Shipping Policy
Service Area
Global Gadget USA offers shipping across the entire United States, including all 50 states, ensuring that customers nationwide can enjoy its products. However, currently, Global Gadget USA does not ship to the United States' outlying territories, such as Puerto Rico, Guam, the U.S. Virgin Islands, or American Samoa. Customers located in these territories will not be able to place orders for delivery, but Global Gadget USA is working on expanding its shipping options in the future.
Free Shipping
Global Gadget USA offers free shipping on all orders placed within its service area. This applies to any product or order, regardless of the size or weight, as long as it’s being shipped within the 50 states. Global Gadget USA takes care of all the shipping costs, so customers don't need to worry about any added fees at checkout. The shipping method will be chosen by Global Gadget USA, and the courier responsible for delivery will be selected based on factors like cost, service, and speed. Shipping times may vary depending on the courier chosen, and customers can expect delivery within a reasonable timeframe based on the selected method.
APO/MPO (Army Post Office / Military Post Office)
Global Gadget USA currently does not offer direct support for APO (Army Post Office) and MPO (Military Post Office) destinations, which are used to send items to U.S. military personnel stationed abroad or in certain locations. However, Global Gadget USA is working to introduce this service in the near future. In the meantime, customers who need to ship to an APO or MPO address can reach out to Global Gadget USA’s support team by emailing help@globalgadgetusa.com to request a special accommodation. This means Global Gadget USA may be able to make arrangements for these deliveries, although it’s not guaranteed.
Preferred Couriers
Global Gadget USA works primarily with FedEx and USPS (United States Postal Service) for shipping orders. These couriers are chosen for their reliability and wide service coverage. Customers who prefer to have their order shipped with a specific courier—either FedEx or USPS—can request this by contacting Global Gadget USA before their order ships. If no specific courier is requested, Global Gadget USA will choose the most suitable option between the two, based on factors such as cost, efficiency, and delivery times.
Signature Service
For added security, orders with a subtotal of $350 or more will require a signature upon delivery. This means that when the shipment arrives, someone at the delivery address must physically sign for the package in order for it to be handed over. This ensures that high-value items are not left unattended or at risk of being lost or stolen. If no one is available to sign for the delivery, the courier will typically leave a notice, and the recipient will need to reschedule the delivery or pick up the package at a nearby facility.
Shipping Accommodations
Global Gadget USA understands that some customers may require special shipping arrangements due to unique circumstances. If you need a particular shipping accommodation that’s not covered by their standard policies (such as a delivery to a specific location, special packaging requests, or handling instructions), you are encouraged to contact the Global Gadget USA team at help@globalgadgetusa.com. The customer service team will assess your request and make accommodations whenever possible.
Order Not Delivered
In the rare event that a courier is unable to successfully deliver an order (due to reasons like an incorrect address, delivery failure, or other complications), Global Gadget USA will issue a refund for the affected order, but only once the shipment has been returned to Global Gadget USA’s facility. This ensures that the items are not lost in transit, and customers are reimbursed for their purchase. Global Gadget USA will handle all the details with the courier to ensure the proper return of the order and the refund process.
Courier Issues
In case of issues with the courier—such as damage during transit, mis delivery, or mishandling—customers should immediately reach out to Global Gadget USA for assistance. Global Gadget USA will open a claim with the courier on behalf of the customer. To initiate this process, customers should send an email to help@globalgadgetusa.com with “shipment claim” in the subject line, detailing the issue. Courier claims typically take around 5-7 business days to resolve. Depending on the outcome of the claim, Global Gadget USA will either replace the item, issue a refund, or take another appropriate action at its discretion.
Tracking Information
Once an order has been assigned a shipping carrier, the customer will receive an email containing all the relevant details, including a tracking number and the chosen courier. This tracking number allows customers to track the progress of their order as it moves through the shipping process. For privacy reasons, Global Gadget USA does not share shipment details over the phone, but customers can request tracking information via email at help@globalgadgetusa.com. Customers can track their packages directly through the carrier's website, either USPS Tracking or FedEx Tracking, depending on which service was used.
Shipping Cut-off
Global Gadget USA aims to ship orders as quickly as possible. Typically, orders are shipped the next business day after being placed. However, if an order is placed before 11 A.M. EDT on a business day, it will usually be processed and shipped out the same day. Orders placed after the cut-off time will be shipped the following business day. If any issues arise with an order, Global Gadget USA will make efforts to resolve the matter quickly, and if it’s resolved before 4 P.M. EDT, the order will still leave the facility that same day.
Policy Changes
Global Gadget USA reserves the right to update its policies at any time, including changes to shipping practices, deadlines, or fees. If there is an update to the shipping policies, the company will post an “effective at” date on all relevant pages, indicating when the updated policies were published. Customers are encouraged to review the policies periodically to stay informed about any changes that may affect their experience.