Shipping Policy
Service Area
Global Gadget USA currently ships to all 50 United States. Stellar, regretfully, does not ship to the United States' outlying territories.
Free Shipping
All orders placed with Global Gadget USA to be delivered within its service area are eligible for free shipping. The courier to fulfill the shipment will be chosen at Stellar's discretion. Shipping speed may vary.
APO/MPO (Army Post Office / Military Post Office)
Global Gadget USA does not natively support APO and MPO destinations but is adding support soon. Until support is added, customers requiring APO and MPO deliveries are encouraged to send an email to globalgadgetusa@gmail.com to request an accommodation.
Preferred Couriers
Global Gadget USA preferred couriers are FedEx and USPS. Customers are welcome to specifically request Stellar ship their orders with FedEx or USPS before their order shipment has departed Stellar's facility. If a specific courier is not requested, Stellar will ship with either courier at its discretion.
Signature Service
Orders with a subtotal of $350 or more will be shipped with signature service. A signature from a person at the order shipment's delivery address will be required for the courier to release the shipment.
Shipping Accommodations
If a customer requires an specific accommodation not mentioned in Global Gadget USA's policies, they are encouraged to send a request outlining their requirements to globalgadgetusa@gmail.com
Failure to Delivered
In the event that a courier is unable to successfully deliver an order shipment, Global Gadget USA will refund the affected order once the shipment has returned to Global Gadget USA's shipping facility.
Courier Issues
If an order shipment is damaged, misdelivered, or otherwise mishandled by a courier, customers are asked to request Global Gadget USA open a claim on their behalf by sending an email to globalgadgetusa@gmail.com with "shipment claim" in the subject line. Courier claims typically resolve within 5-7 business days. Refunds or replacements for misdelivered items will be issued at Global Gadget USA's discretion based on the outcome of the courier claim.
Tracking Information
Once an order has been assigned a shipment, its details, including the tracking number and courier, will be sent to the email address submitted at checkout. To protect customer privacy, Global Gadget USA will not share an order's shipment information over the phone, but the tracking number can be requested from globalgadgetusa@gmail.com by the email address submitted at checkout. An order shipment's progress can be tracked on the shipment courier's website. Track USPS - Track Fedex
Shipping Cut-off
Most orders placed with Global Gadget USA are shipped the following business day. Orders placed before 11 A.M. EDT on a given business day are assigned a shipment that same day. Orders placed after the cut-off will be assigned a shipment the following business day. If an issue arises with an order placed with Global Gadget USA and the issue is resolved before 4 P.M. EDT, the order will depart Global Gadget USA's facility that day. See the handling policy for information about how order issues are resolved by Global Gadget USA.
Contact Us
Any questions regarding Global Gadget USA's policies can be directed to globalgadgetusa@gmail.com. Expect a response within 1-2 business days.
Policy Changes
Global Gadget USA may choose to update its policies at any time. An "effective at" date will be posted underneath the header of all policy pages and will indicate when the policies were published.