Find the exact model
Use the complete model or regional suffix shown on the product page—not only the marketing name.
DEVICE & CARRIER GUIDANCE
Confirm compatibility before ordering
An unlocked phone is not automatically compatible with every carrier. The exact model number, network bands, carrier rules, and your service location can all affect activation and features.
Check with your carrier
Ask the carrier to confirm the model, supported bands, activation eligibility, and any feature limitations.
Review feature support
5G, Wi-Fi calling, eSIM, visual voicemail, and other services may vary even when calls and data work.
IMPORTANT
Compatibility guidance is not an activation guarantee
Your carrier makes the final activation decision. Confirm eligibility directly with the carrier before ordering when compatibility is essential.
What to send us
- Exact product model number or product-page link
- Your carrier and service country
- The features you need, such as 5G, eSIM, or Wi-Fi calling