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Service Area
Global Gadget USA offers shipping across the entire United States, including all 50 states, ensuring that customers nationwide can enjoy its products. However, currently, Global Gadget USA does not ship to the United States' outlying territories, such as Puerto Rico, Guam, the U.S. Virgin Islands, or American Samoa. Customers located in these territories will not be able to place orders for delivery, but Global Gadget USA is working on expanding its shipping options in the future.
Free Shipping
Global Gadget USA offers free shipping on all orders placed within its service area. This applies to any product or order, regardless of the size or weight, as long as it’s being shipped within the 50 states. Global Gadget USA takes care of all the shipping costs, so customers don't need to worry about any added fees at checkout. The shipping method will be chosen by Global Gadget USA, and the courier responsible for delivery will be selected based on factors like cost, service, and speed. Shipping times may vary depending on the courier chosen, and customers can expect delivery within a reasonable timeframe based on the selected method.
APO/MPO (Army Post Office / Military Post Office)
Global Gadget USA currently does not offer direct support for APO (Army Post Office) and MPO (Military Post Office) destinations, which are used to send items to U.S. military personnel stationed abroad or in certain locations. However, Global Gadget USA is working to introduce this service in the near future. In the meantime, customers who need to ship to an APO or MPO address can reach out to Global Gadget USA’s support team by emailing help@globalgadgetusa.com to request a special accommodation. This means Global Gadget USA may be able to make arrangements for these deliveries, although it’s not guaranteed.
Preferred Couriers
Global Gadget USA works primarily with FedEx and USPS (United States Postal Service) for shipping orders. These couriers are chosen for their reliability and wide service coverage. Customers who prefer to have their order shipped with a specific courier—either FedEx or USPS—can request this by contacting Global Gadget USA before their order ships. If no specific courier is requested, Global Gadget USA will choose the most suitable option between the two, based on factors such as cost, efficiency, and delivery times.
Signature Service
For added security, orders with a subtotal of $350 or more will require a signature upon delivery. This means that when the shipment arrives, someone at the delivery address must physically sign for the package in order for it to be handed over. This ensures that high-value items are not left unattended or at risk of being lost or stolen. If no one is available to sign for the delivery, the courier will typically leave a notice, and the recipient will need to reschedule the delivery or pick up the package at a nearby facility.
Shipping Accommodations
Global Gadget USA understands that some customers may require special shipping arrangements due to unique circumstances. If you need a particular shipping accommodation that’s not covered by their standard policies (such as a delivery to a specific location, special packaging requests, or handling instructions), you are encouraged to contact the Global Gadget USA team at help@globalgadgetusa.com. The customer service team will assess your request and make accommodations whenever possible.
Order Not Delivered
In the rare event that a courier is unable to successfully deliver an order (due to reasons like an incorrect address, delivery failure, or other complications), Global Gadget USA will issue a refund for the affected order, but only once the shipment has been returned to Global Gadget USA’s facility. This ensures that the items are not lost in transit, and customers are reimbursed for their purchase. Global Gadget USA will handle all the details with the courier to ensure the proper return of the order and the refund process.
Courier Issues
In case of issues with the courier—such as damage during transit, mis delivery, or mishandling—customers should immediately reach out to Global Gadget USA for assistance. Global Gadget USA will open a claim with the courier on behalf of the customer. To initiate this process, customers should send an email to help@globalgadgetusa.com with “shipment claim” in the subject line, detailing the issue. Courier claims typically take around 5-7 business days to resolve. Depending on the outcome of the claim, Global Gadget USA will either replace the item, issue a refund, or take another appropriate action at its discretion.
Tracking Information
Once an order has been assigned a shipping carrier, the customer will receive an email containing all the relevant details, including a tracking number and the chosen courier. This tracking number allows customers to track the progress of their order as it moves through the shipping process. For privacy reasons, Global Gadget USA does not share shipment details over the phone, but customers can request tracking information via email at help@globalgadgetusa.com. Customers can track their packages directly through the carrier's website, either USPS Tracking or FedEx Tracking, depending on which service was used.
Shipping Cut-off
Global Gadget USA aims to ship orders as quickly as possible. Typically, orders are shipped the next business day after being placed. However, if an order is placed before 11 A.M. EDT on a business day, it will usually be processed and shipped out the same day. Orders placed after the cut-off time will be shipped the following business day. If any issues arise with an order, Global Gadget USA will make efforts to resolve the matter quickly, and if it’s resolved before 4 P.M. EDT, the order will still leave the facility that same day.
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Policy Changes
Global Gadget USA reserves the right to update its policies at any time, including changes to shipping practices, deadlines, or fees. If there is an update to the shipping policies, the company will post an “effective at” date on all relevant pages, indicating when the updated policies were published. Customers are encouraged to review the policies periodically to stay informed about any changes that may affect their experience.
Store Policy
Please Read Before You Buy
Condition:
- All our phones are brand new unless otherwise specified. Our phones come with all original accessories in original box.
- Our phones are international and might come with International (American or European Charger). A free US adapter will be added to your order for free if needed.
- Due to the high amount of scam going on eBay, we might sometimes open the box to take pictures of its content before shipping.
Shipping:
- We ship only after payment is fully cleared and ONLY to address provided by PayPal. Address cannot be changed at any time.
- Even when a free shipping is offered, we still pay for shipping, and those funds are NOT refundable.
- Original shipping and handling charges are non-refundable.
- Shipping and Handling cost to and from the buyer will be charged for any refused delivery.
Compatibility:
- Our Phones are International and work with GSM networks that support phone's bands only.
- Check your carrier's supported bands to make sure this phone is compatible. You can check the phone's supported bands by checking the 'Specifications' tab under the 'Network' section.
- (Our phones do not work with CDMA carriers like Verizon, Sprint, Boost, or any other CDMA Network Carrier).
- Make sure your carrier supports phone's bands (disclosed under the specifications tab) for full compatibility with 4G LTE.
International Shipping / Carrier:
- All international orders will be shipped via DHL.
- Extra shipping cost: Some areas overseas are more expensive to ship to than other countries. In this case, we might ask the customer to pay an extra shipping fee. We have the right to cancel the order if the buyer refuses to pay the additional charge.
Return Policy:
- SOBEONLINE1 provides a 30-DAY Return Policy provided that the procedures and requirements referred to below are followed:
- Refunds and exchanges may only be made within 30 days of receiving the merchandise. If an item has been opened and/or used, a 20% restocking fee will be applied for a refund or an exchange.
- Products that are returned to SOBEONLINE1 with missing, damaged or altered Box, Parts, or Accessories will be either refused or charged a restocking fee equal or greater than 20%.
- Important:Â "Google Account" Please makes sure to remove your Google account from your Smartphone device before doing a factory reset and returning the phone back to us. If you do not remove the Google account, the phone will be locked to your Google email address and we won't be able to access the device. We have the right to decline any return sent back to us with a Google account or charge a fee to have the google account removed by a third party.
International Shipping / Customs:
- We do not under-value our merchandise or mark it as a gift on customs forms. This is against U.S. and international laws.
- Customs fees are the buyer's duty to the government. Please check with your country's customs office to determine what the additional costs will be before bidding or buying.
- Customs fees are normally charged by the shipping company or collected when the item is picked up by the customer. These fees are not included in the shipping charges and are non-refundable.
- If the buyer refuses to pay customs fees or carrier charges, and package ends up returning back to us we will charge the buyer for any customs fees plus shipping and handling cost incurred (The buyer will be partially refunded). We do not issue a refund until the package is delivered back to us and is inspected by our team. If the buyer refuses to pay customs fees and the package gets lost or held by customs, no refund will be issued.
Warranty Claims:
We do not guarantee, imply or express warranties unless otherwise stated in the listing.
Warranty claims are subject to the discretion of the original product manufacturer. Unless specified in the listing, our phones are international and cover warranty in their country of origin. We advise our customers to buy warranty through CPS, Consumer Priority Service, which is a third party warranty provider.
Other:
We have the right to cancel the order under the following circumstances:
- The payment is not cleared by PayPal.
- The Buyer just created his eBay account and has less than 5 Feedback.
- There is a problem with the shipping address.
- The buyer is unresponsive and doesn't answer the messages.
- In case of a Pricing Error.